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By Lisa A. Tyler
National Escrow Administrator

Invisible or erasable ink, and erasable pens have their place in history. Invisible ink has been used as a method to deliver secret or hidden messages that are only revealed using ultraviolet light or a similar method.

In the early 1970s, pen makers introduced erasable pens. They were in high demand because consumers wanted the ability to write with the smoothness of an ink pen but with the ability to erase like a pencil. 

Unfortunately, the ink included rubber cement which made it difficult to completely erase the writing and often resulted in tears in the paper. Find out why these types of pens should not be used in the settlement or title industry by reading “ERASABLE ink.” 

National Escrow Administration frequently conducts live training events, which include a segment entitled “I wanna know.” During this segment, questions previously submitted to settlement@fnf.com are answered. 

Questions are also taken from the audience, so they never leave a live event with unanswered questions. In this edition, we share some of questions to help educate you and make you become a better resource for your customers. Test your knowledge of how you would answer. Do not worry, we will provide the answers at the end of the newsletter. 

All-Star was the theme for the 2023 FNF annual escrow training events. National Escrow Administration chose this theme because of our deep belief that our colleagues are the All-Stars in the industry. Our colleagues are what differentiate our Company from the competition. 

Our settlement agents nationwide provide a top-notch customer experience, which is proven by our market share. They are the best of the best in the industry. Read about a few of the recipients of the All-Star Award in the article titled “ALL-stars.”

 
 
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